Refund Policy
At Noah Fashion, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a refund policy to make sure your shopping experience with us is as seamless as possible.
1. Eligibility for Refunds
To be eligible for a refund, please ensure that:
- The item(s) must be returned within 30 days of the purchase date.
- The item(s) must be unused, in the same condition that you received them, and in the original packaging.
- The item(s) must have the receipt or proof of purchase.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Gift cards
- Sale items or items purchased with a discount
- Personal care items (such as beauty products)
- Custom or personalized items
3. Refund Process
Step 1: Request a Refund
- Contact our customer service team at noahfashion1992@gmail.com with your order number and reason for the return.
Step 2: Return the Item(s)
- Our customer service team will provide you with return instructions. Please send the item(s) back to us at our address
Step 3: Inspection and Approval
- Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund.
4. Processing Refunds
- If your return is approved, we will initiate a refund to your original method of payment. Please allow a certain amount of days for the refund to be processed and for the credit to appear on your account, depending on your card issuer’s policies.
5. Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges
- If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.
7. Damaged or Defective Items
- If you received a damaged or defective item, please contact us immediately at [Insert Contact Email] with details and a photo of the issue. We will arrange for a replacement or refund at no additional cost to you.
8. Contact Us
- For any questions or concerns regarding our refund policy, please contact us at:
Email: noahfashion1992@gmail.com
Phone: +1 910 816 2282